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Acano Solution Manual de usuario Pagina 3

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Contents
Acano solution: Acano Clients Troubleshooter 76-1045-01-I
Page 3
8.2.1 Cannot join call as a guest using the Chrome browser ................................. 26
9 coSpace Management Issues ......................................................................................... 27
9.1 Duplicated coSpace Video Address ....................................................................... 27
9.2 A coSpace Member is Missing ............................................................................... 27
10 Problems with SIP Endpoints .......................................................................................... 29
10.1 Call Cannot be Established .................................................................................... 29
10.2 Call Cannot be Hung Up ........................................................................................ 30
10.3 Participant doesn’t Receive Audio/video................................................................. 30
10.4 Participant Receives Bad Audio/video .................................................................... 31
10.5 Dual Stream/presentation Issue ............................................................................. 31
10.6 Issues moving to video devices or phone ............................................................... 32
11 WebRTC Browser Certificate Issues ............................................................................... 33
11.1 Certificate has Expired ........................................................................................... 33
11.2 Certificate Issued in the Wrong Name .................................................................... 35
11.3 Bundled Certificate Error ........................................................................................ 37
12 WebRTC Client Issues .................................................................................................... 40
12.1 WebRTC Client Connection Issues ........................................................................ 40
12.2 Unable to Reach Web Client Landing Page ........................................................... 40
12.3 WebRTC Client Call Drops ..................................................................................... 42
13 Customization issues ...................................................................................................... 43
13.1 Customized feature not working ............................................................................. 43
Appendix A Collecting Logs .................................................................................................. 44
Collecting the MMP Log .................................................................................................. 44
Collecting a pcap File ...................................................................................................... 44
Collecting the live.json File .............................................................................................. 46
Collecting the Event Log ................................................................................................. 46
Collecting Diagnostic Information from an Acano client ................................................... 47
Downloading a log file on my PC Client .................................................................. 47
Obtaining log and crash files on the PC Client ....................................................... 48
Obtaining the log file for a iPad/iPhone client ......................................................... 48
Obtaining the log file for a iOS client ...................................................................... 48
Downloading a log file on a WebRTC Client ........................................................... 48
Collecting Diagnostic Information from the Acano server.... Error! Bookmark not defined.
Collecting a SIP Trace ..................................................................................................... 49
Appendix B Client Diagnostic Log Analysis ........................................................................... 52
Media Sessions Info – Audio Session ............................................................................. 52
Media Sessions Info – Video session .............................................................................. 53
Media Diagnostics ........................................................................................................... 54
Callbridge selection ......................................................................................................... 55
Appendix C Server Diagnostic Log Analysis .......................................................................... 56
Recent Log Messages ..................................................................................................... 56
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