Acano Solution Manual de usuario descargar pdf (Pagina 40)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 40

12 WebRTC Client Issues

12.1 WebRTC Client Connection Issues

If the WebRTC Client has difficulty joining a meeting or transmitting audio/video, a good starting

point is to go to https://apprtc.appspot.com using Chrome. Then open another tab, and type

chrome://webrtc-internals/ which will show ICE information. If you see a self-view this validates

that Chrome can access your camera and microphone, that STUN packets are not being

blocked on the part of the network visiting that site, and that the capabilities of the device will

cope.

Then copy and send the link shown at the bottom to a colleague and initiate a point-to-point call

with live two-way audio and video.

Success of these tests indicates that WebRTC calls with the Acano solution should also be

successful providing you have the same firewall configurations between the Acano solution and

the browser, as you do between the two browsers in the call.

Should any of these tests fail, PC or network issues should be investigated.

12.2 Unable to Reach Web Client Landing Page

1. Check that the Web Bridge is running and enabled.

SSH to the MMP and type the command webbridge to determine whether the Web Bridge

is enabled.

2. Check that the DNS server address is configured:

 At the Windows command prompt, type command ipconfig /all

 On a Mac terminal, type command scutil --dns

The DNS server address must be the DNS that either has the required A record

configured or is able to forward the DNS query to another DNS server that can service

this query.

3. Check that the DNS A record resolves to the correct address

a. Verify the IP address that the FQDN in the web URL resolves to is correct

An example web URL is https://join.example.com

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Acano Solution Manual de usuario Pagina 40