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Server Diagnostic Log Analysis

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 56

Appendix C Server Diagnostic Log Analysis

There is information in the diagnostic log that is useful when investigating some common issues

such as media negotiation, packet loss, jitter and key frame requests (Fast Update Request).

This appendix provides some tips for finding this information in the log.

Recent Log Messages

Finding the Corresponding Client Log

Because the Core server log is generated when a client log is created, there is a pair of logs to

help troubleshoot an issue from both “ends” of a call.

To identify which of the server logs matches a specific client log, the same information is

displayed in both (see the example below).

Audio Media Session

Both of the following screenshots are taken from a server log. The first shows the media

interface chosen on server and on client.

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Acano Solution Manual de usuario Pagina 56