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Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 44

Appendix A Collecting Logs

If the steps in the previous sections do not solve your issue and you need to email Acano

support, it is very helpful to attach some diagnostic logs. This section tells you how to collect

them.

Collecting the MMP Log

1. Log in to the Acano server via WinSCP, using your Web Admin Interface login credentials.

2. Find the file called “log” under the root directory and drag it to your local PC. This is the MMP

log to send to Acano support.

Collecting a pcap File

1. Log in to the Acano server via SSH, using your Web Admin Interface login credentials.

2. Check which interface the Call Bridge is listening to by execute the command callbridge.

3. Start capturing packets on this interface by executing command pcap <interface> e.g.”

pcap a.

4. Recreate the issue.

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Acano Solution Manual de usuario Pagina 44